An Ultimate Guide to Travel and Hospitality Chatbots Freshchat

Businesses that invest in chatbot technology enable customers who are booking and managing their travel plans to have an easier and more convenient experience. Bots can offer instant and helpful support to customers who are looking to engage with your business. They provide great customer service and can help increase conversions by automatically upselling things like travel insurance, flight or room upgrades, and more.

Therefore, upon arrival at the destination location, travellers can ask the  chatbots to learn where the luggage claim area is, or on which carousel the baggage will be on. When users decide upon the details of a travel plan,  such as a flight or a hotel, the chatbot can inquire about user information, ID or passport data, and number of children accompanying the traveller. Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents. But how well could generative AI hold up against, say, the contextual knowledge of a skilled trip planner?

What are travel chatbots?

Opodo offers a chatbot that allows passengers to add bookings, manage their existing bookings, check their flight status, check in online, and more. You can change your flight, name, and hotel, adjusting your bookings as you see fit. Ami offers relevant chats to customers who are seeking help through its messaging platform. Responses are tailored to customers who want assistance, and the bot directs you to a human agent if an answer is unavailable.

IVenture Card, a renowned travel experiences provider, sought to optimize customer service efficiency. Partnering with Engati, a cutting-edge conversational AI platform, they implemented an interactive chatbot that handles 1.5 times more users than human agents. In addition to fundamental interactions, travel chatbots excel in trip planning, booking assistance, in-trip customer service, and tailored travel suggestions. Verloop.io also supports multiple communication channels, including WhatsApp, Facebook, and Instagram.

Provide multilingual support

‍Engati offers a range of support channels, including live chat, and provides rich analytics for monitoring performance. These features cater to the specific needs of the travel industry and enhance the customer experience. Travel chatbots can help users create personalized itineraries based on their preferences. By considering factors such as interests, budget, and available time, chatbots suggest popular attractions, restaurants, and activities at the travel destination. This feature enhances the travel experience by providing tailored recommendations. The 24/7 hours availability of a travel chatbot provides the guests with a personalised experience.

The chatbot streamlines these procedures, allowing customers to cancel and request refunds directly. Embrace the sizzling power of ChatGPT and elevate your customer experiences to unprecedented levels in the dynamic world of travel. Discover new opportunities for your travel business, ask about the integration of certain technology, and of course – help others by sharing your experience.

The company claims that within two-and-a-half months of its launch, GReaTa exchanged over 175,000 messages. 84% of prospects left their contact info and 40% had the intent to complete a booking. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically. Push personalised messages according to specific pages on the website and interactions in the user journey. “The current version of these technologies makes it easier to create first drafts of things,” Chui says, before adding “hopefully not [travel magazine] columns” with a laugh.

When customers are browsing your website, receiving timely and relevant support from a chatbot may drive them toward conversion. When chatbots are properly deployed, they can make tailored suggestions for customers that can prompt them to book their next trip with you. For example, Expedia offers a Facebook messenger chatbot to enable users to browse hotels around the world and check availability during specific periods. Salesforce is the CRM market leader and Salesforce Contact Genie enables multi-channel live chat supported by AI-driven assistants. Salesforce Contact Center enables workflow automation for many branches of the CRM and especially for the customer service operations by leveraging chatbot and conversational AI technologies.

Travel chatbot success stories

“A consumer can have a conversation with ChatGPT to dream up their next trip, and then when they’re ready to start shopping for flights, hotels, etcetera, they’re already in the Expedia app,” says Murthy. While AI has been around for decades, there’s something unique about these LLMs, especially with the more refined ChatGPT. TBO Holidays integrates Engati into their system to automate queries around bookings, cancellations, plans, etc., handling 90.4% of questions and handling more requests to further increase customer engagement. You want to keep your customers informed about the COVID situation in these countries and keep them inspired about the journey. You’re probably wondering how to get people to use your travel chatbot, and the good news is that it is pretty easy to do.

To get ideas and inspiration on where to go,” Rathi Murthy, CTO and president of Expedia product and technology, tells AFAR. Travel companies, naturally, are bullish on AI, as it supplements (and in some cases, replaces) human interaction. Head to the Deployment section to deploy your bot on 12+ channels or even choose to integrate between CRMs, Ticketing and Payment tools also the JSON API or Zapier that lets hundreds of more integrations possible. Email marketing campaigns are a good option, as here you can explain all the perks and provide a direct link. Timely and correct responses are especially important during the COVID-19 outbreak, when travel guidelines between the countries can change daily. A spokesperson at OpenAI acknowledges that ChatGPT sometimes produces inaccurate, biased, and harmful content, and therefore shouldn’t be used for serious advice right now.

This guide will help you introduce the tool to your own business with no sweat. What we’ve learned over time is if people start using a chatbot as a utility, you will still provide a lot of value travel chat bot and then potentially later on those people will come back and complete a transaction. Customers search, read reviews, compare, and ask for advice, visiting lots of websites along the way.

• Let your travelers communicate with you via their preferred channel be it SMS, WhatsApp, or Email.
• By choosing Engati, you can leverage its comprehensive features, personalized interactions, and user-friendly platform to enhance your travel business and set yourself apart in the industry.
• “At the same time, there are questions about how much of this will affect people’s lives right now versus in the future, as it continues to develop.»
• The best travel industry chatbots integrate easily with the most popular and widely used instant messaging and social media channels.
• By providing immediate assistance, offering personalized suggestions, and upselling relevant services, travel bots play a pivotal role in converting prospective travelers into confirming customers.
• Travel bots can quickly process and respond to customer questions, keeping waiting times to a minimum and enhancing customer satisfaction.

Expedia’s chatbot is available 24 hours a day to help customers answer their questions and will quickly connect them to a live agent in the event that their question goes unanswered. Customers can cancel their bookings through the chatbot app and find out the status of their refund. Expedia has a chatbot that lets customers manage their bookings easily, check dates, and ask about a hotel’s facilities. Naturally, the bot requires users to sign in before showing them their details. When customers have already made their booking, they may be open to related products such as renting a car, package deals on flights and hotels, or sightseeing tours.